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Program Manager Job Description
POSITION TITLE: Program Manager
DEPARTMENT/PROGRAM: Forbes House
REPORTS TO: Executive Director
SCHEDULE: (Determined on a case by case basis) 40 hrs/wk and on-call hours
GENERAL STATEMENT OF DUTIES: Oversees general operation and upkeep of shelter including policies, procedures, staffing, case management and QA.
- Develops, implements, and evaluates program goals and objectives, ensures the quality of services delivered to victims and children residing in shelter through monitoring and supervision.
- Represents Safer Futures, violence prevention and trauma informed care best practices throughout Portage County by providing training and informational sessions to community groups and organizations. Represents Safer Futures by working on county collaborative committees and advisory boards.
- Recruits, hires, trains, supervises, and evaluates shelter domestic violence specialist staff and oversees staff development and training.
- Oversees solicitations and acceptance of donated goods and services to the shelter. Adequately acknowledges donors by supervising domestic violence specialist staff responsible for sending thank you letters in a timely and efficient manner.
- Supervises the Senior Domestic Violence Specialist who is responsible for communicating shelter maintenance, needs, building improvements, equipment, supplies and grounds and submitting proper work order requests. The Senior DVS will also assist program manager with case management tasks.
- Supervises the Family Advocate position and provides feedback on case management and family planning, provides support and ideas to Family Advocate for case management and referral.
- Conducts routine evaluations of all staff under supervision
- Facilitates shelter staff meetings, provides ongoing feedback to staff for improvement; attends agency in services and staff development activities when provided.
- Provides case managements services to families residing in shelter and conducts case plans, safety plans, provides referrals and resources, assists with housing, employment and educational goals.
- Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
- Other duties as assigned.
- Background in case management, supervision, staff and program development.
- Knowledge of client centered models including trauma informed care, possesses crisis intervention skills, and ability to teach crisis intervention.
- Ability to model open communication, fair and equitable treatment, management of conflicts and work in team structure.
- Have an understanding of domestic violence in the family and in the larger society
- Must have reliable transportation and valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.
- Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation).
MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Bachelor’s degree in Social Work or related field, and/or two years experience working with victims or perpetrators of domestic violence with supervisory experience.
MINIMUM EXPERIENCE REQUIREMENTS: Bachelor’s degree preferred. Educational requirements may be waived based on evaluation of experience.
PHYSICAL REQUIREMENTS: Must be able to climb stairs. Must be able to sit for extended periods of time. Must be able to lift and carry up to 50 lbs.
Family Advocate Job Description
Forbes House empowers individuals and families to end the cycle of domestic abuse. Family advocates provide direct service to help clients find safe, long-term housing, employment, and other resources as part of a holistic program. Successful advocates enjoy working with people from diverse backgrounds in a team environment. The Assistant Director supervises Family Advocates.
The job description is as follows:
- Provide family advocacy for shelter residents including, but not limited to: information, referrals, and situational counseling.
- Provide family advocacy for non-resident callers.
- Implement ongoing, goal-based case management with residents including a review of the case file goals and objectives no less than once per week.
- Lead daily consultations with appropriate staff relative to residents’ progress and concerns.
- Take whatever reasonable steps are necessary to facilitate referrals and assist residents in obtaining goals, and strategizing and introducing clients to specific problem-solving techniques.
- Consult with community agencies and organizations as required; maintain resource booklets on community resources.
- Intake residents into shelter completing all necessary paperwork and entering documentation into the computer system.
- Enforce all house rules by current policies and procedures.
- Complete and submit all documentation, reports, correspondence, and statistics required in the performance of assigned duties promptly.
- Attend mandatory twice-monthly staff meetings, scheduled supervisory conferences, and all necessary meetings/assignments.
- Promote the agency’s goals and objectives.
- Attend training as scheduled.
- Other duties as required by the expansion of facility or programmatic changes.
- One year of experience working in a human service or advocacy role.
- Willing to obtain Ohio Advocate Network registration.
- Must be able to lift 15 pounds.
- Bachelor’s degree in social services
- Bilingual and able to read, write and speak Spanish proficiently
- Excellent verbal and written communication skills
- Strong organization skills
- Team-oriented approach to work
This position requires flexible hours and availability.